Delivery & shipping

Delivery & Shipping Policy

Last updated September 2026

DigiCards Lab is a digital service. Nothing physical is shipped. This page explains what 'delivery' means here and how long it takes.

For an enrolled customer

A customer's Apple Wallet or Google Wallet pass is issued instantly. They scan a QR code, tap Add to Apple Wallet or Add to Google Wallet, and the pass is on their device immediately. There is no shipping step and no waiting period.

For a merchant

After a contract is signed, dashboard access, the barista scan app, and the first designed pass are provisioned within an agreed number of business days, as set out on the call. There is no physical delivery at any point in onboarding.

No physical goods

DigiCards Lab does not sell, ship, or handle any physical product. Everything covered by this service, pass design, issuance, updates, and reporting, is delivered electronically.